If you have completed the order then number will be provisioned and sent via email within next 3 to 6 hours.
If you have already received the number then call your VirtualGlobalPhone number or inform your customer / friends or family member to make a local call.
If you still not been able to receive the call on your forwarding number, then use the chat link below or call any of the number above to talk to our engineers. One of us will be happy to guide you.
You can change the forwarding number from the control panel.
Below are steps
First , Log into client area at http://cp.virtualglobalphone.com (from a macromedia flash supported web browser)
Then, look for "answering rules" as shown below. Enter your new number in e.164 format which is country code and phone number without any + symbol or 00 digits. Example for USA number 19092659077 for Hong Kong enter 85258086888
Your number is pre-configured to go to default voicemail if no phones are answered. And the recorded file will be sent to your registered email in wav format.
If you want to change the order and configure different email follow below steps.
Look for answering rules.
To change the email addresses follow below screen
Every paid customer account is enabled with minimum of one SIP account which can be used on our PC to Phone Software or Internet enabled smart phone apps or any other SIP device to receive incoming call or to call out.
To set up this refer to our supported-device page and choose here.
DID YOU KNOW: Incoming call is not charged if call is received on internet based device.
Please refer to our fair usage policy here.
By default every call you make out using SIP device the receiving party sees your VirtualGlobalPhone number as the caller. Outgoing call rates are same as forwarding. Please click here to know the latest rates.
Our system presently allows only sending SMS.
Its done by either by using our PC to Phone software or web control panel. Please refer to this picture to send SMS
Note: To send SMS enter the country code and then the number. Example: 19092659077 for USA